Wetenschap: Werknemers die zich geforceerd vrolijk voordoen tegen klanten gaan vaker aan de zuip na het werk.
10 April 2019
11:28
Employees who force themselves to smile and be happy in front of customers — or who try to hide feelings of annoyance — may be at risk for heavier drinking after work, according to researchers.
A team of researchers at Penn State and the University at Buffalo studied the drinking habits of people who routinely work with the public, for example people in food service who work with customers, nurses who work with patients or teachers who work with students.
They found a link between those who regularly faked or amplified positive emotions, like smiling, or suppressed negative emotions — resisting the urge to roll one’s eyes, for example — and heavier drinking after work.
